Receiving faulty or damaged items is always a risk when making any kind of purchase. Fortunately, Amazon has a 30-day return policy on all items sold on their website. This rule applies to third-party sellers as well. However, the policies for periods beyond 30 days varies from vendor to vendor.
Additionally, some of the items that are sold directly by Amazon come with manufacturer warranties.
It’s important to note that there are two different kinds warranties that come with products, namely the Seller Warranty and the Manufacturer’s Warranty. In a case where the Seller’s Warranty period has expired, you will need to contact the manufacturer directly in order to appeal for a refund or replacement. Some manufacturer’s warranties are only valid in certain countries or states, so it is a good idea to review these before making expensive purposes.
If you would like to review the details of the terms of the warranty, you can either visit the manufacturer’s website or contact the manufacturer directly to request that they send a copy to you.
What is Amazon’s Basic Warranty?
All items can be returned within 30-days.
How can I return an item covered by Amazon’s warranty?
The basic process is outlined in this article.
What are Amazon’s complaint categories when applying to return an item?
- Description on website was not accurate;
- The shipping box or envelope and item are both damaged;
- Defective/Does not work properly;
- Better price available;
- Missed estimated delivery date;
- Accidental order;
- Wrong item was sent;
- Arrived in addition to what was ordered;
- No longer needed/wanted.
Monthly Warranty Subscriptions
These are only offered to US residents and apply to both new and renewed items sold on Amazon.
Amazon renewed products
All products are covered by a limited 90-day warranty from the supplier, regardless of whether its from Amazon or a third-party provider. This period starts from the date that the product is received. Furthermore, Amazon will refund the shipping fees if the reason for the return was due to a product defect or similar error.
Third-party sellers that are offering renewed products independently of Amazon’s Renewed store are only covered by the usual 30-day policy. These returns will need to be organized directly with the seller, and Amazon will include the seller’s contact details in the package.
Items covered by specified alternative warranties
Several distributors have their own warranties that are in affect in conjunction with Amazon. These include AmazonBasics One-Year Warranty, Stone & Beam Furniture Products Limited Three-Year Warranty and the AmazonBasics Gel-Infused Mattresses Limited Ten-Year Warranty. An full list of the various warranties can be found here.
If Amazon is notified of a manufacturer’s recall of an item that is sold on their platform, they will notify all customers who have purchased the item via email. The customer will then need to reach out to the manufacturer directly regarding returns, refunds or replacements.